Getting Real Time Enterprises to Deliver Real Business
Performance.
Purpose - To provide executives and scholars
with pragmatic understanding about integrating knowledge
management strategy and technologies in business
processes for successful performance.
Design/methodology/approach - A comprehensive
review of theory, research, and practices on knowledge
management develops a framework that contrasts existing
technology-push models with proposed strategy-pull
models. The framework explains how the "critical gaps"
between technology inputs, related knowledge processes,
and business performance outcomes can be bridged for the
two types of models. Illustrative case studies of
real-time enterprise (RTE) business model designs for
both successful and unsuccessful companies are used to
provide real world understanding of the proposed
framework.
Findings - Suggests superiority of
strategy-pull models made feasible by new
"plug-and-play" information and communication
technologies over the traditional technology-push
models. Critical importance of strategic execution in
guiding the design of enterprise knowledge processes as
well as selection and implementation of related
technologies is explained. 2004 |