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Industries - Retail

U-Channel Retail - “Ubiquitous, Universal and Unique” The retail landscape is undergoing major changes driven by external trends and due to a challenging economic environment, spending and recovery continues to be challenging.

Tomorrow’s customer wants to complete purchases when they want and where they want – and rapidly evolving mobile and online sales platforms enable this. In response, retailers are adapting their business models and we are seeing the appearance of U-channel retailing.

U-channel retailing is a new form of retailing that is Ubiquitous, Universal and Unique, focused on “U” – the customer. In practice a future proof U-channel is the ability to offer the customer more channels to interact whilst seamlessly integrating them to ensure “one face to the customer”. 

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Status: 03. Januar 2013