A
Customized Approach To Benefits Outsourcing |
As the benefits administration outsourcing market matures, so do
companies' sourcing strategies. 2004 |
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A
Fact-Based Approach to Outsourcing for Product Managers |
At some point in your product management career you will be asked to
outsource part of your solution. Before you become paralyzed with
fear, ask some critical questions. |
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Beyond transaction processing: is outsourcing right for the
financial services industry? |
Outsourcing has proved a logical move for banks - at least where
'production line' activities like clearing services are concerned.
But can the classic outsourcing model work for core services, too?
What are the potential gains - and what are the implications of
getting it wrong? pdf-file April 2003 |
|
Cashing In on Order-to-Cash Outsourcing |
The value of outsourcing the order-to-cash cycle transcends cost
reduction by improving working capital. 2004 |
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Credit and Collections Outsourcing Takes Hold |
To boost working capital and reduce costs, companies are earmarking
receivables processes for transfer to third-party providers. 2005 |
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HR:
Managing Manpower |
Market Momentum in Managing Manpower. Peter Bendor-Samuel discusses
the drivers that are leading more companies towards outsourcing
their HR function. |
|
Manufacturing the Future |
Manufacturers are increasingly willing to spend money on outsourcing
to save money. Old skill sets are disappearing, making the cost of
finding the right talent a primary driver in choosing outsourcing.
2003 |
|
Offshore Outsourcing |
This is no longer an emerging trend—it's a way of life for many IT
executives. But what makes the difference between sinking and
swimming when you send key projects overseas? |
|
Offshored Manufacturing Brings Inevitable Supply Chain Logistics
Changes |
When a company decides to send its manufacturing offshore, the
greatest shock often surrounds the timely delivery of goods to its
customers. Learn how to avoid unpleasant surprises to your supply
chain when offshoring. 2006 |
|
Outsource IT, Not Value |
If you don't analyze your value chain first, you may outsource IT
functions that are core to your business or base decisions on the
wrong metrics. February 2003 |
|
Outsourcing in the insurance industry |
Outsourcing is increasingly being used by insurers to improve both
cost efficiency and service. In this article, Mark Stephen and Mark
Speller explore how the insurance industry is using outsourcers and
the pitfalls that exist. Pdf-file 240 KB. 2003 |
|
The
3Cs of Successful Outsourcing |
Communicate, Collaborate, Capitalize. By Sharing information, Pharma
companies can get more out of their relationships with Vendors. |
|
Tips for Outsourcing HR Functions |
Lessons from four world-class companies outsourcing some of their HR
functions |
|
Achieving Success in Business Process Outsourcing and Offshoring |
Research by BCG indicates that roughly half of the companies that
engage in business-process outsourcing and offshoring will be
disappointed. And few of them will know where they went wrong or
what to do about it. What are the keys to a successful program?
pdf-file 2005 |
|
Adaptive Pricing Comes Into Focus |
If there's anything harder than deciding what to outsource, it's
negotiating a fair price. |
|
Avoiding Supply Chain Shipwrecks: Navigating Outsourcing's Rocky
Shoals |
Companies that rush overseas in search of low production costs may
be walking into a strategic trap,. It's easy to underestimate the
hidden costs in long supply chains and their impact on
profitability. The authors demonstrate how companies can get a
handle on costs by comparing the economics of a typical North
American domestic supply chain with those of a supply chain based in
China. pdf-file 2005 |
|
Balancing the Risks |
What do you outsource and where? Or do you outsource at all? The
answers depend on how you determine your risk. Three experts from
Deloitte Consulting share their secret for assessing and weighing
the real risks. |
|
Banking on Outsourcing Alliances |
Networks are the new life form in Europe on the outsourcing front -
how companies are working together to help both bottom lines. |
|
Beware The Dangers Of Outsourcing |
You can outsource many things, but operational risk is yours to
keep. Protect yourself and your company with a contract that
mitigates the risks |
|
Beyond Expense Reduction: Outsourcing and Business Transformation |
Cost savings may still be the entry ticket to IT outsourcing. But
HP’s Marc Schwartz says a more compelling reason to outsource is the
ability to focus on the core business—and the many strategic
advantages that can result. 2005 |
|
Business Process Outsourcing Takes Off |
Business process outsourcing is reshaping companies in fundamental
ways -- and raising new, complex questions that transcend cost
savings. 2003 |
|
Can
this Relationship be Saved? |
Article by John K. Halvey and Daniel R. Mummery about the question
whether to renegotiate or terminate that aging outsourcing contract |
|
Change is Good |
Managing Outsourcing transition to maximize value. Dawn Willis
analyzes the role of trust in outsourcing relationships. Pdf-file |
|
Change Management Tools Key to Winning Internal Acceptance: |
Your company has decided to add an offshore component to its
outsourcing initiative. How do you get your employees to understand
and support your decision? Peter Bendor-Samuel offers some change
management suggestions to get everyone on board. 2004 |
|
Changes In Outsourcing: Higher Visibility, Shorter Contracts |
How is outsourcing changing among enterprises? In several
surprising ways. A recent Gartner survey of 945 enterprises shows
that current expectations are changing but that new best practices
are slower in coming. September 2006 |
|
Common Problems |
An outsourcing lawyer's perspective |
|
Considering all the Costs |
Dr. Detmer Straub of Georgia State University discusses weighing
many factors in the decision to outsource. |
|
Current Trends in Offshore Outsourcing—An Insider’s Perspective |
In this article, David Booth provides two compelling insights into
offshore outsourcing trends. These trends should help companies
better motivate and retain personnel involved in managing offshore
outsourcing and ensure a highquality service experience for all its
clients. pdf-file 2006 |
|
Developing an Outsourcing Relationship |
Advice from an attorney |
|
Don't Export Security |
Sure, you can save money by working with an outsourcing vendor in a
faraway land. But don't trust the outsourcer to install the right
security protections. Follow these best practices to verify that
your relationship is cost-effective and safe. 2005 |
|
Emerging Business Models in Offshore Outsourcing |
Five models exist: global delivery, hybrid, build-operate-transfer,
global shared services, and multisourcing. 2004 |
TOP |
Finding Success Offshore: An Interview with Mary Lacity |
Outsourcing guru Mary Lacity studied global companies that had
succeeded (and failed) in international outsourcing deals. Her
insights can give you a jump start on your own strategy. 2005 |
|
Five Rules for a Great BPO Agreement |
Successful outsourcing of your business processes begins with a
clear assessment of what really needs to be done. November 2003 |
|
Hands On, Hands Off |
To successfully manage outsourcing relationships, you have to focus
on the big picture while taking care of the details. Can one person
do it all? |
|
Help for Outsourcing |
You may find yourself in a situation where your outsourcing process
itself -- planning for, procuring, and implementing vendor services
-- needs help |
|
In
Defense of Outsourcing |
This article offers a primer on the economics of outsourcing: the
evolving economic meaning of outsourcing, how outsourcing brings
economic gains, why it is so deeply implausible that outsourcing is
to blame for U.S. economic woes in recent years, and how the
controversy over outsourcing reflects some deep structural changes
in the U.S. economy. pdf-file 54 KB. 2005 |
|
Information Without Borders |
When it comes to outsourcing, out-of-site shouldn't mean
out-of-mind. January 2004 |
|
Inside Out |
Businesses look to outsourcing for more and more business processes |
|
Is
Outsourcing Research Relevant? |
How can we be assured of the relevance of one study as opposed to
another? How are we to understand the value of outsourcing
research? |
|
Keeping Intellectual Property Under Wraps |
Dr. Gene Slowinski of Rutgers University explains the importance of
discussing intellectual property issues during contract
negotiations. |
|
Offshore-Outsourcing |
The current wave of offshore outsourcing includes business processes
and administrative tasks. New management skills will be required,
too. |
|
Outsourcing Extends Its Reach |
The value companies derive from outsourcing is growing almost as
quickly as the larger economic forces driving this business strategy
are being transformed. Whether you look toward outsourcing
partnerships to reduce costs or to achieve strategic objectives,
understanding the drivers behind this trend can help you maximize
its value. |
|
Outsourcing Is Hot; Don’t Get Burned |
With companies outsourcing entire business processes, the author
lists the five key questions to ask. |
|
Outsourcing Management |
Numerous organizations have entered into outsourcing agreements
without fully understanding the potential benefits, risks or
contract terms. These organizations have met with varying degrees of
success. |
|
Outsourcing Moves up the Ladder |
Outsourcing has moved beyond professional and technical jobs and is
nipping at the heels of all but the most senior executives. And
pressures to move outsourced functions to cheaper locations are
escalating. The upside is major cost savings; the downside is the
trauma of change. |
|
Outsourcing Relationships Become More Complex |
The question has changed from "Should we outsource?" to "How should
we outsource?" |
|
Outsourcing Strategically for Competitive Advantage |
CAPS Research and A.T. Kearney, Inc. undertook a research study to
understand the trends in outsourcing, how outsourcing decisions are
made, and most importantly, how companies can be more successful in
achieving their goals for outsourcing. |
|
Outsourcing: A Maturing Industry |
Peter Bendor-Samuel describes factors that are reshaping the
outsourcing industry. |
|
Outsourcing: Method for Scaling Steep Slopes |
Learn how the choice of an outsourcing partner is crucial in
transforming a company's catch-as-catch-can or
by-the-seat-of-your-pants processes to world-class operations. |
|
Outsourcing's New Risks |
Today, the greatest risk in outsourcing is to not outsource. |
|
Outstanding Outsourcing Relationships |
The Snowball Effect: Characteristics of Outstanding Outsourcing
Relationships. Pdf-file |
|
Re-Negotiation of Outsourcing Contracts |
The many sides of a Re-Do |
|
Sole Source Outsourcing |
As companies look for ways to streamline the outsourcing process, a
range of reasons may make sole sourcing a viable, cost- and
time-saving option – if applied wisely. Pdf-file |
|
The
Build/Buy Battle |
Balancing the risks and rewards of information service outsourcing. |
|
The
Macro-Economic Case for Outsourcing |
The case against outsourcing has a lot of populist appeal. The
opponents of outsourcing argue that we are shipping good American
jobs to undeserving foreigners.
This Economic Viewpoint by Deloitte Research from 2003 takes a
decidedly different point of view. Far from destroying jobs,
outsourcing or off-shoring even high paying white collar jobs to
developing countries will make the US more productive, while raising
wages and profitability. Much as the North American Free Trade
Agreement created jobs in the 1990s, the coming expansion of
outsourcing will have a similar positive effect in this, the first
decade of the 21st century. pdf |
|
The
Next Bubble? |
The inevitable shakeout in the outsourcing industry could leave your
offshore operations stranded. February 2004 |
|
The
Role of Incentives |
Peter Bendor-Samuel discusses harnessing the power of outsourcing
through incentives |
|
To
the Source, Strategically |
As the influences driving outsourcing intensify, the pressure on
outsourcing relationships also increases. How well a company handles
that pressure determines the success of its outsourcing
relationships and, ultimately, its success in the marketplace. |
|
What to Do When You Can't Find The Right Supplier |
When you can't find a BPO supplier for your process, here are four
ways to create one to meet your needs. |
|