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Operations Management -
Operations and Production Management

Industrial service network design: configuring multi-organisational networks Many manufacturing firms have developed a service dimension to their product portfolio. However, the provision of product service solutions has placed an increasingly heavy reliance on networks of multiple partners to deliver services, often right through to the point-of-use. With the emergence of complex multi-partner arrangements in services, there is a growing need for firms to know how best to configure these networks.  With a growing emphasis on service and support activities representing their dominant revenue generator, a common set of service supply chain processes across the extended supply network has been identified to support more effective product service delivery. pdf






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Status: 14. Oktober 2013